Co-Managed IT

Are gaps in your team slowing things down?

You’ve already got good people on your side. But when systems go down, projects fall behind, or workloads pile up, what’s missing isn’t effort. It's backup.

Sometimes, your in-house IT team just needs extra hands or deeper expertise. Other times, they’re caught between maintenance and strategic work, with no time to do either well. That’s where things start to slip: patches get delayed, issues build up, and bigger risks get missed.

Our co-managed IT support gives your team breathing room. From vendor escalation to 15-minute critical response, we help carry the weight. Sonar IT is here to back your business up.

Co-managed IT support that fits right in

No one likes chaos, especially when it slows your team down. That’s why our co-managed IT services are built to blend into your setup, not bulldoze it.

We work around your tools, your workflows, and your people. During onboarding, our team learns how things run so we can slot in cleanly, handling support tickets, improving reliability, and helping your business move forward. You stay in the lead. We stay ready to help.

By the time you need us, we’re already there. With 80%+ of co-managed issues resolved on first contact and near-instant response when it matters most, you’re not waiting for answers; you’re getting results.

What co-managed IT services actually mean

Co-managed IT isn’t about replacing your team; it’s about giving them the tools, time, and support to thrive.

This setup means your in-house team stays in charge, while we handle specific tasks, projects, or areas where more help is needed. Whether that’s patching, monitoring, backups, or handling overflow support, you get expert help when you need it.

And because everything is shared, it stays clear. Roles, workflows, and responsibilities are mapped out from day one, so your staff knows exactly where we come in and how we keep things running.

How co-managed IT support helps your business

Your business shouldn’t have to choose between getting help and staying in control. Co-managed IT makes sure you can have both.

You’ll get faster issue resolution, fewer delays, and a team that’s available when your staff hits a wall. 

We’ll help build standardised systems that reduce error rates, patch gaps, and keep everything moving, even when workloads spike. From weekly updates to long-term planning, we’re with you at every step.

And the best part? It’s all done without interrupting your flow.

What Sonar IT delivers with this service

Choosing a co-managed IT support setup is a big step. But choosing the right partner is bigger.

At Sonar IT, our job is to support you, not take over. We’re here to make your internal team’s life easier, your projects smoother, and your entire setup more resilient. It’s not about taking credit; it’s about getting things done.

• 99.99% uptime across all co-managed environments
• Critical issue response time under 15 minutes
• Over 80% of co-managed tickets resolved on first contact
• 95% of project milestones delivered on time
• Seamless onboarding in 4 weeks or less, without disruption

Ready to strengthen your internal IT team?

If your business has 10 to 40 users and needs help scaling IT without replacing your team, we’re ready to step in. 

Our co-managed IT services let your internal staff focus on what they do best, while we handle the rest. You get fewer headaches, faster fixes, and systems that just work.