FAQ

Our fully managed remote support starts at £65 per user, per month. This includes backup, monitoring, antivirus, EDR, and spam filtering. For £90 per user, you also get 24/7 support and unlimited site visits. Basic support starts at £30 per user, with tools added as needed.

We only hire senior engineers, so issues are solved quickly and proactively. Each client has a dedicated pod of engineers who know their business, ensuring high first-time fix rates and a more personal service.

Immediately. Our technicians resolve 90% of issues on the first call.

We provide a full suite of cybersecurity tools and a team of senior engineers experienced in fighting cybercrime. Every managed client is also protected by our 24/7 Security Operations Centre.

Yes. Our engineers perform Microsoft migrations weekly and ensure no downtime for your team.

We provide disaster recovery planning, daily-tested backups, and recovery tools. In the event of a complete outage, we can restore operations within 24 hours.

Yes. We support GDPR compliance, help clients in regulated industries such as finance and healthcare, provide audit reports, and guide you through Cyber Essentials certification. We also hold ISO 27001 and ISO 9001 certifications.

Absolutely. We can take care of first-line support or handle complex infrastructure, giving your internal IT team more capacity.

We work with financial services, legal, recruitment, construction, and facilities management firms, as well as other professional sectors.

Yes. We manage all third-party suppliers on your behalf so you don’t have to.